These Terms and Conditions of Sale are entered into, on the one hand, by Stéphanie Palazzo - Cosmic Healing Voice, whose registered office is located in Geneva (Switzerland), hereinafter referred to as "Stéphanie Palazzo - Cosmic Healing Voice,“ and, on the other hand, by any natural or legal person wishing to make a purchase via the Soins par la Voix website, hereinafter referred to as ”the buyer."
Purpose:
These Terms and Conditions of Sale are intended to define the contractual relationship between Stéphanie Palazzo - Cosmic Healing Voice and the Buyer, as well as the conditions applicable to any purchase made through the website https://www.soinsparlavoix.com, whether the Buyer is a business or a consumer. The purchase of a good or service through this website implies the buyer’s unconditional acceptance of these terms and conditions of sale.
These terms and conditions of sale shall prevail over any other general or specific terms and conditions not expressly approved by Stéphanie Palazzo - Cosmic Healing Voice. Stéphanie Palazzo - Cosmic Healing Voice reserves the right to modify these terms and conditions of sale at any time. In such cases, the applicable terms and conditions will be those in effect on the date of the buyer’s order.
Goods and Services Offered:
The products and services offered are those listed in the catalog published on the Soins par la Voix website and those of its partners. These products and services are offered while supplies last.
Pricing:
The prices listed on the soinsparlavoix.com website are inclusive of tax and in euros. As Stéphanie Palazzo - Cosmic Healing Voice is not subject to VAT. Stéphanie Palazzo - Cosmic Healing Voice reserves the right to modify these prices at any time; however, the price listed in the catalog on the day of the order will be the only one applicable to the buyer.
Orders:
The buyer who wishes to purchase a product or service must click the “Confirm Order” button. They will then be redirected to the secure payment site: “PayPal” or other secure payment methods depending on availability. Before payment, they must complete the form provided with the necessary information for delivery of the ordered product or service.
Complaints:
If you have a complaint regarding a product or service you have ordered, you may contact us at [email protected].
Legal exception to the withdrawal period under Article L121-20 of the French Consumer Code.
In accordance with Article L121-20-2 of the French Consumer Code, the buyer expressly acknowledges that the right of withdrawal provided for in Article L.121-20 of the same code does not apply to services provided on https://www.soinsparlavoix.com, insofar as the performance of the services provided there begins as soon as the buyer registers on said site, and necessarily before the end of the seven-day withdrawal period provided for in Article L.121-20 of the French Consumer Code.
Payment Terms:
Payment is due at the time of order.
Payments will be made by credit card, via the secure PayPal system, or by any other legal means mentioned on the website.
Deliveries:
Most deliveries, which involve digital products or remote services, are made via the internet. Physical deliveries are made to the address specified on the order form. The buyer assumes all risks once the products have left the premises of Stéphanie Palazzo - Cosmic Healing Voice.
In the event of damage during transport, a formal complaint must be filed with the carrier within three days of delivery. Delivery times are provided for informational purposes only; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer reimbursed.
Warranty:
All products supplied by the seller are covered by the legal warranty provided for in Articles 1641 et seq. of the Civil Code. In the event of non-conformity of a physical product sold, it may be returned to the seller, who will accept it back, exchange it, or refund it. All complaints, requests for exchange, or refund requests must be submitted electronically to the following address: [email protected] within thirty days of delivery.
Intellectual Property:
Any reproduction, in whole or in part, of the content of this website by any means whatsoever, without the express authorization of Stéphanie Palazzo - Cosmic Healing Voice, is prohibited. The content of the website includes, in particular, its general structure, its graphical interface, the text, images (whether animated or not, static or in the form of sequences), sounds, and videos that make up the website. Any total or partial reproduction of trademarks or logos, made using elements from the website without our express authorization, is strictly prohibited.
The same applies to the databases appearing on the website, which are protected by the Intellectual Property Code. Furthermore, in its capacity as a database producer, “soinsparlavoix” prohibits any third party from extracting, by permanent or temporary transfer of all or a qualitatively or quantitatively substantial part of the content of its services to another medium, by any means and in any form whatsoever, as well as the reuse, by making available to the public all or a qualitatively or quantitatively substantial part of the content of the database thus constituted, in whatever form.
The healings and music available on this site are intended for personal use only. Any commercial use of these materials, or redistribution to an external audience, is prohibited without our express prior written consent.
Liability:
“soinsparlavoix” is a website intended for individuals and makes no commitments regarding the performance or modifications to its services that may occur, particularly given the quality of the Internet network and/or technical configurations. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including those regarding the quality and compatibility of our services with the specific uses you make of them. We will, however, use our best efforts to maintain our services in optimal working order.
We cannot be held liable in the event of circumstances beyond our control, including but not limited to acts of God such as war, acts of civil or military authorities, fires, floods, terrorist attacks, earthquakes, riots, sabotage, or network failures.
Governing Law - Jurisdiction:
These Terms of Use are governed by Swiss law. Any dispute or disagreement that cannot be resolved amicably shall fall under the exclusive jurisdiction of the courts of Paris, notwithstanding multiple defendants, third-party claims, or summary proceedings. Given the international nature of the Internet, we remind you that you must comply with all mandatory rules and public policy provisions applicable in the country where you reside.